Terms of Purchase

Last updated: October 30, 2026

Review what you are buying

Check the selected palette, options, quantity, stated contents and price before submitting an order. Packaging images and scene props do not establish an ingredient list, net quantity, accessory inclusion or suitability. Ask us to clarify any detail important to your purchase.

Payment and displayed amounts

Prices are in US dollars unless checkout expressly states otherwise. Review taxes and delivery charges before payment. Free standard shipping applies from a subtotal of US$50 after discounts, excluding tax and shipping; below it the displayed fee applies. Optional services require your selection.

Order review and fulfilment

Submitting an order requests a purchase; acknowledgement confirms receipt of your details. If an availability issue, payment problem or clear listing error prevents fulfilment, we will contact you about the resolution. We do not replace the item with a materially different one without agreement. Payments for cancelled, unfulfilled orders are refunded as applicable.

Dispatch, delivery and tracking

Orders are dispatched within 24 consecutive hours after payment confirmation. Transit to eligible United States addresses is estimated at 7–15 business days after dispatch and is not a guaranteed arrival date. We email tracking information to the checkout address after dispatch. Provide accurate details and report corrections or delivery concerns promptly.

Changing an order or requesting a return

Contact support promptly about changes or cancellation; dispatch may limit what is possible. Confirmed pre-dispatch cancellation requires no return. Return requests can be made within 30 calendar days of confirmed delivery. Preference-return freight is the customer’s responsibility; we cover reasonable related costs caused by seller or product error. Ordinary refunds are generally initiated to the original method within 5–10 business days after receipt and inspection, plus bank posting time.

Keep your records

Retain your confirmation and quote the order number when contacting us. Obtain return instructions before posting; the registration address is not automatically the return destination. These terms preserve non-excludable consumer protections and remedies.

Business and customer support

Nanjing Kuaiyaoyue Information Technology Co., Ltd.
Room 1017, No. 688 Zhujiang Road, Xuanwu District, Nanjing, China.
Email: service@savernos.com
Telephone: +86 25 8321 0466

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Please allow 1–2 business days for a reply.