FAQ

Last updated: October 30, 2026

What does Savernos offer?

Savernos focuses on eyeshadow-palette designs. Refer to the selected listing for the arrangement and expressly stated contents. Brushes, flowers, stands or other styling objects are not included unless specified.

How should I compare colours and product information?

Colour appearance can vary with lighting and screens. Check the actual item information for ingredients, usage and any warnings; do not infer composition or suitability from a picture. Contact us about missing information before ordering.

Where can orders be sent?

We deliver to eligible addresses in the United States. Standard shipping is free when the order subtotal is US$50 or more after discounts, excluding tax and shipping. Below that threshold, checkout shows the applicable charge.

When is an order sent and delivered?

Dispatch is within 24 consecutive hours after payment confirmation. The subsequent journey is estimated at 7–15 business days. The estimate is separate from dispatch preparation and is not a guaranteed arrival date.

Will I receive tracking information?

Yes. After dispatch, we send tracking information to the email address supplied at checkout. Contact us with your order number if the message is missing or an update needs explanation.

What is the return-request period?

You may request a return within 30 calendar days of confirmed delivery. Preference-return shipping is paid by the customer; reasonable related costs caused by seller or product error are covered by us. Ordinary refunds are generally initiated to the original payment method within 5–10 business days after receipt and inspection, with bank posting time additional.

Can I change or cancel an order?

Contact support promptly. Dispatch may limit changes. If a cancellation is confirmed before dispatch, there is no parcel to return. We will explain the next steps appropriate to the order.

Business and customer support

Nanjing Kuaiyaoyue Information Technology Co., Ltd.
Room 1017, No. 688 Zhujiang Road, Xuanwu District, Nanjing, China.
Email: service@savernos.com
Telephone: +86 25 8321 0466

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Please allow 1–2 business days for a reply.