Return Policy

Last updated: October 30, 2026

Start with a request

Email service@savernos.com within 30 calendar days of confirmed delivery to request a return. Include your order number, the palette concerned and the reason. This deadline concerns making the request, not the parcel arriving back with us.

Tell us about the item

Describe the condition and retain supplied components and suitable packaging where possible. For a preference return, the item should remain in its original condition. Explain any use or damage honestly so we can give appropriate instructions. We do not introduce an undisclosed blanket exclusion for all cosmetics. Rights concerning faulty, wrong or misdescribed goods remain protected.

Use the confirmed destination

Wait for the return instructions before posting. The business address below is not automatically a return warehouse. We may request relevant photographs to understand an item issue, but will explain the information reasonably needed for the case.

Return shipping costs

The customer pays return shipping for a personal-preference return. We cover reasonable related costs where a seller or product error caused the return, including incorrect, defective or misdescribed items. Contact us to agree an appropriate method before arranging a disproportionately expensive service.

When a refund is processed

For ordinary returns, refunds are generally initiated to the original payment method within 5–10 business days after the item is received and inspected. The payment provider or bank may need additional posting time. If clarification is needed, we will contact you.

Cancellation and mandatory rights

Request cancellation as soon as possible. A confirmed pre-dispatch cancellation does not require a return. Once dispatched, we will explain the available process. Nothing here removes applicable mandatory remedies or requires you to return an item that was never supplied.

Business and customer support

Nanjing Kuaiyaoyue Information Technology Co., Ltd.
Room 1017, No. 688 Zhujiang Road, Xuanwu District, Nanjing, China.
Email: service@savernos.com
Telephone: +86 25 8321 0466

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Please allow 1–2 business days for a reply.