Contact Us

Last updated: October 30, 2026

Nanjing Kuaiyaoyue Information Technology Co., Ltd. operates Savernos. For help, email service@savernos.com or call +86 25 8321 0466.

Send the details that help us respond

For an order question, include the order number, checkout email and a brief description. For a product enquiry, identify the palette and the information you need. If an item is damaged or differs from your order, relevant photographs of the item and packaging can assist our review.

Protect your information

Do not send a password, full payment-card number, security code or unnecessary identity document. We will request only information reasonably needed to investigate your enquiry.

Response and return instructions

Our usual response time is 1–2 business days during the support schedule below. This is not a delivery timeframe. Please obtain the confirmed return instructions before sending a parcel; the registered business address identifies the operator and is not automatically a returns warehouse.

Business and customer support

Nanjing Kuaiyaoyue Information Technology Co., Ltd.
Room 1017, No. 688 Zhujiang Road, Xuanwu District, Nanjing, China.
Email: service@savernos.com
Telephone: +86 25 8321 0466

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Please allow 1–2 business days for a reply.