Shipping Policy

Last updated: October 30, 2026

Before you place an order

Delivery is available to eligible United States addresses. Enter a complete address and review the available shipping method and charge at checkout. If a method is not offered for an address, please contact us before paying.

Free standard delivery threshold

The order subtotal must be at least US$50 after discounts to qualify for free standard shipping. Taxes and delivery charges are not included in that calculation. For subtotals below US$50, the charge shown at checkout applies. Any optional service has its own displayed price.

Dispatch and transit are separate

We dispatch orders within 24 consecutive hours after payment is confirmed. This is a dispatch commitment, not a promise of arrival within one day. After dispatch, estimated transit is 7–15 business days, excluding weekends and public holidays. Weather, carrier disruption and address issues may affect the estimate.

Tracking sent to your order email

After dispatch, tracking information is sent to the email address you entered at checkout. Please check that address and look in spam or junk folders if necessary. Carrier events may not appear immediately after a tracking record is created. Our support team can help locate the details or explain an update.

If something needs attention

Tell us promptly about an address correction, delay, missing parcel or transit damage. Include the order number and relevant details; keep packaging and useful photographs if there is damage. We will investigate and explain available remedies. A delivered scan alone does not automatically resolve a disputed delivery. If dispatch cannot occur within the stated period, we will contact you about the delay and available options, including cancellation and refund where applicable.

Business and customer support

Nanjing Kuaiyaoyue Information Technology Co., Ltd.
Room 1017, No. 688 Zhujiang Road, Xuanwu District, Nanjing, China.
Email: service@savernos.com
Telephone: +86 25 8321 0466

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Please allow 1–2 business days for a reply.